Privacy Policy

Provider: Wrenford Labs (“we”, “us”). This policy explains how MarketHours (markethours.pro and the “Try Markethours” iOS app) handles information when you use the service. Support: parasharshubhankar22@gmail.com.

The short version: MarketHours collects the account details you sign up with — your name, email address, and phone number — plus usage data about how you use the research tools. We do not sell your personal information. Your watchlists and the signals data you save are your content. Payment is processed by our web payment provider; we never see or store your full card number.

1. Information we handle

Category	Examples	Why
Account information	Name, email address, phone number, account ID, password (stored in hashed form)	To create and secure your account and sign you in
Your content	Watchlists, saved signals and signal history you view or bookmark, alert and briefing preferences	To provide the research tools you use
Usage data	Pages and features used, searches, session times, device, browser / app and OS version, crash diagnostics	To run, secure, and improve the service
Subscription data	Plan, subscription status, renewal and purchase dates — from our web payment provider	To manage your Pro access and billing
Support messages	Emails you send us and anything you include	To answer your request

We do not collect your brokerage credentials, bank account details, or full payment-card numbers, and MarketHours does not execute trades or hold your money or securities. MarketHours is a research tool, not a broker.

2. How we use information

• To provide the signals, watchlists, briefings, and other research tools;
• To manage your account, subscription, and Pro access;
• To send essential service messages (for example billing receipts, security alerts, and material changes to the service) and, where you have opted in, product updates;
• To diagnose problems, prevent abuse and fraud, and protect the service;
• To comply with legal obligations and enforce our terms.

3. When information is shared

• Web payment provider — processes Pro subscriptions and receives the payment details you enter with it, under its own privacy policy. We receive only subscription status and limited transaction records.
• Service providers — trusted vendors that help operate the service (for example hosting and crash reporting), under contracts limiting their use of data to providing those services.
• Apple — if you use the “Try Markethours” iOS app, as the app store, under Apple’s privacy policy.
• Legal and safety — if required by law, court order, or to protect the rights and safety of users or the public.
• A successor organisation — in a merger, financing, acquisition, or sale of assets, with appropriate protections.

We never sell personal information, and we do not share it for cross-context behavioural advertising.

4. Retention & security

We keep account information and your content while your account is active. When you delete your account, your account data and content are deleted or anonymised as described in Delete your account, except limited records we must retain to comply with the law, maintain billing records, or resolve disputes. We use reasonable administrative, technical, and organisational safeguards, including encryption in transit; no method of storage or transmission is completely secure.

5. Your choices and rights

Update your account details in your settings on markethours.pro, manage marketing emails with the unsubscribe link in any such email, and delete your account as described in Delete your account. Depending on where you live (including under GDPR / UK GDPR and California law), you may have rights to access, correct, delete, restrict, or port your data, and to object to processing. Email us and we will respond within 30 days.

6. Children

MarketHours is an investing research service and is not directed to children under 13. We do not knowingly collect personal information from children under 13; if you believe a child has provided personal information, contact us so we can delete it.

7. International users & changes

MarketHours and its providers may process information in countries other than where you live, with appropriate safeguards where required. We may update this policy as the service evolves; the current version and effective date will always be posted here, with additional notice where the law requires it.

8. Contact

Privacy questions or requests: parasharshubhankar22@gmail.com — Wrenford Labs, operator of MarketHours.